![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
marinessOk, so those of you who follow my Twitter feed may remember that a couple of weeks back I had to order a new battery for my trike, and this....did not go well. I was already infuriated, because this was the third battery I've had to order from these guys in one year -- on the old trike, the batteries lasted a full year. On this one, no. So I was not happy.
I was even LESS happy when the simple act of ORDERING A TRIKE BATTERY grew into an hour ordeal, partly because their website was broken, mostly because the woman on the other side of the phone REFUSED TO BELIEVE ME when I said yes, yes, I needed this battery, and after telling me that she would be processing my order, left me on hold for twenty minutes WHILE SHE CALLED MY LOCAL RETAILER, who informed her that YES, I AM IN FACT DISABLED and CANNOT WALK FROM THEIR STORE TO MY HOUSE.
I was pissed off and humiliated. But the trike battery was on its way, which was the most important thing.
It arrived last week. I charged it up over the weekend and went out to use my lovely, lovely trike again --
Only to find that I CAN'T PLUG IT IN.
Why?
Because the outlet for the battery is UPSIDE DOWN from its location on the old battery, and there isn't enough loose cord to twist the plug in thing around so that it will fit.
The old battery is pretty much out of juice. Which means that, in one of our last cool weeks of the year, I can't go anywhere -- or run some very critical errands (most importantly I need to pay my taxes - although I may be able to do that online. I hope. I can't afford tax penalties right now.) Fortunately my brother is home for the next two weeks so the situation isn't AS dire, but it's still pretty dire.
Meanwhile, I can't call them for another two hours - they're in California. And I am FREAKING, because if this is the new standard battery, and I think it is, then I need to replace the trike -- and much though I love this particular trike, it won't be with this company. And that means another couple of weeks without transportation.
FREAKING.
I was even LESS happy when the simple act of ORDERING A TRIKE BATTERY grew into an hour ordeal, partly because their website was broken, mostly because the woman on the other side of the phone REFUSED TO BELIEVE ME when I said yes, yes, I needed this battery, and after telling me that she would be processing my order, left me on hold for twenty minutes WHILE SHE CALLED MY LOCAL RETAILER, who informed her that YES, I AM IN FACT DISABLED and CANNOT WALK FROM THEIR STORE TO MY HOUSE.
I was pissed off and humiliated. But the trike battery was on its way, which was the most important thing.
It arrived last week. I charged it up over the weekend and went out to use my lovely, lovely trike again --
Only to find that I CAN'T PLUG IT IN.
Why?
Because the outlet for the battery is UPSIDE DOWN from its location on the old battery, and there isn't enough loose cord to twist the plug in thing around so that it will fit.
The old battery is pretty much out of juice. Which means that, in one of our last cool weeks of the year, I can't go anywhere -- or run some very critical errands (most importantly I need to pay my taxes - although I may be able to do that online. I hope. I can't afford tax penalties right now.) Fortunately my brother is home for the next two weeks so the situation isn't AS dire, but it's still pretty dire.
Meanwhile, I can't call them for another two hours - they're in California. And I am FREAKING, because if this is the new standard battery, and I think it is, then I need to replace the trike -- and much though I love this particular trike, it won't be with this company. And that means another couple of weeks without transportation.
FREAKING.
(no subject)
Date: 2012-04-10 02:09 am (UTC)